Overview Microsoft Field Service

The main process for Field Service spans the following entities, more or less also in this order:

  • Cases
  • Work Order
  • Work Order Incidents
  • Customer Assets
  • Resources
  • Resource Requirements
  • Resource Bookings
  • Invoices

There are over a hundred other entities around that involved in the core Field Service processes which provide additional functionality.

Data Model

Data model of the Work Order and its most important related entities

AddOns and extensibility solutions for D365 Field Service

Also there are plenty of Add Ons available that can extend the core Field Service functionality, like:

  • Field Service Mobile
  • Connected Field Service (now part of the core Field Service Solution)
  • PowerBI
  • Field Service (Partner) Portal
  • Data Integrator Templates
  • Microsoft Forms Pro
  • Azure IoT Hub
  • Azure IoT Central
  • Azure Stream Analytics
  • Azure Machine Learning
  • Azure Digital Twins
  • Dynamics 365 Remote Assist (for Hololens and Andoid Mobile Phone)
  • Microsoft Hololens
  • Dynamics 365 Product Visualize
  • Dynamics 365 Guides (3D instructions for Field Service Engineers)
  • Dynamics 365 Layout
  • Microsoft Intune (Mobile Device Management / Mobile Application Management)
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