Microsoft Business Applications

Microsoft Power Platform & Common Data Model

Formerly known as CRM:

  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Marketing
  • Dynamics 365 Field Service
  • Dynamics 365 Project Service Automation

IoT Addons:

Formerly known as ERP:

Microsoft PowerApps

  • Canvas Apps
    fully flexible layout
  • Model driven Apps
    for more structured data, rapid CDS based App development
  • Microsoft PowerApps Portals
    Low code Portal. Integrated with CDS. Including formerly known D365 Portals.

Business Intelligence & Reporting

Cross platform automation

Web Surveys


  • Dynamics 365 for Talent: Core HR
  • Dynamics 365 for Talent: Attract
  • Dynamics 365 for Talent: Onboard

Mixed Reality

Artificial Intelligence (AI)

  • Dynamics 365 Customer Insights
  • Dynamics 365 Sales Insights
  • Dynamics 365 Customer Service Insights
  • Dynamics 365 Market Insights
  • Dynamics 365 Virtual Agent for Customer Service
  • Power Virtual Agents
    Chatbot embedded in your application, in Teams, Facebook etc.
  • Azure AI
    • Machine Learning
    • Cognitive Services
    • Bot ServiceĀ 
    • Databricks
    • Azure Search

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Dynamics 365 Customer Engagement Stuff – mainly Field Service, Customizing and Nonprofits

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