Microsoft Power Platform & Common Data Model

Formerly known as CRM:

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Marketing
• Dynamics 365 Field Service
• Dynamics 365 Project Service Automation

IoT Addons:

• Microsoft Connected Field Service

• Azure IoT Central
  Easy to use, web based (hosted).

• Azure IoT Hub
  Comprehensive, build your own IoT applications.

• Other Azure IoT Services

Formerly known as ERP:

• Dynamics 365 Finance

• Dynamics 365 Supply Chain Management
  includes IoT Intelligence

• Dynamics 365 Commerce
  replaces Dynamics 365 for Retail

• Dynamics 365 Connected Store
  Real time observational data from your store

• Dynamics 365 Business Central
  ERP for SMB

Microsoft PowerApps

• Canvas Apps
  fully flexible layout
• Model driven Apps
  for more structured data, rapid CDS based App development
• Microsoft PowerApps Portals
  Low code Portal. Integrated with CDS. Including formerly known D365 Portals.

Business Intelligence & Reporting

• Microsoft Power BI
  Leading Business Intelligence platform

Cross platform automation

• Microsoft Power Automation
  automation engine with over two hundred ready made connectors

Web Surveys

• Customer Voice
  Web based questionnaires, forms, surveys

HR

• Dynamics 365 for Talent: Core HR
• Dynamics 365 for Talent: Attract
• Dynamics 365 for Talent: Onboard

Mixed Reality

• Dynamics 365 Remote Assist
  can be intergated with D365 Field Service. Works with Smartphone, Tablet and HoloLens.

• Dynamics 365 Guides
  can be intergated with D365 Field Service

• Dynamics 365 Layout
  works with HoloLens or an Immersive Headset

• Dynamics 365 Product Visualize
  can be integrated with D365 Sales

Artificial Intelligence (AI)

• Dynamics 365 Customer Insights
• Dynamics 365 Sales Insights
• Dynamics 365 Customer Service Insights
• Dynamics 365 Market Insights
• Dynamics 365 Virtual Agent for Customer Service
• Power Virtual Agents
  Chatbot embedded in your application, in Teams, Facebook etc.

• Dynamics 365 Fraud Protection
• Microsoft Dynamics 365 Product Insights
  Use real time IoT telemetry to understand how customers use your product, prevent break downs and predict opportunities.

• Azure AI
  • Machine Learning
  • Cognitive Services
  • Bot Service 
  • Databricks
  • Azure Search

• AI Builder for Power Platform
  Create Artificial Intelligence solutions without developer know how.
  Introducing AI Builder for Power Platform (by Charles Lamanna)